Terms & Conditions.

1. Introduction

Please read these Terms and Conditions carefully as they affect your rights and liabilities in law. 

2. Revisions

We reserve the right to revise these Terms and Conditions from time to time. Please check them before you order. 

3. Payment

You must ensure that you use a valid credit or debit card bearing either the Mastercard, Visa, Visa Electron, Delta or Switch symbol or such other card.

Information about data when ordering and security is in our Privacy Policy.

Your card will automatically be charged for the goods which you have ordered. We cannot, however, accept any liability for how long it takes the bank to process the payment.

We reserve the right to suspend deliveries to you and/or terminate our agreement with you if we are refused authority from your card issuer for payment or we reasonably believe that payment will be refused. 

4. Products:

When you click ‘Add to basket’ the Product and number selected is added to the ‘shopping basket’ facility. These can be reviewed and changed at any time before clicking ‘place order’. 

No order is accepted from you until our Website displays an order confirmation message. This message is displayed after you click ‘place order’ in the shopping basket ‘order summary’ page. If you order by telephone, your order will be accepted (or rejected, as the case may be) verbally by our staff. A contract for our sale of Products to you arises on our acceptance of your order.

Where we accept an order, we do all that we can to ensure that your order is fulfilled. Products are, however, subject to availability and market conditions and we do not always know if a Product is or will be available at the time of accepting an order. If we are unable to deliver an item you have ordered, we may in our absolute discretion only as far as it is reasonable offer a reasonable substitute. You may reject that substitute, and you will not be charged for it, or, if you have paid already, we will refund any amount paid for it. If we do not offer a substitute, we will remove the Product from your order so that you are not charged or, if you have paid already, we will refund you the price. We will, however, bear no liability for unavailability of Products.

The price that we charge you for the Products will be the price stated by us on the Website prior to you clicking the ‘place order’ button.

Some of our Products are priced by weight. We show the prices for weights on the Website. The average weight and price shown is for guidance only; the weight you receive may vary from this guide and the price you are charged will be for the weight of Product delivered. 

We sell only to end users and our Products are not for re-sale. You warrant that you shall not re-sell any of the Products.

All prices for Products are inclusive of any applicable VAT.

7. Delivery, delivery charges and inspection of Products by you.

The delivery charge applying to your order shall be set out at the time you checkout. 

You are responsible for making suitable arrangements to receive your delivery and for giving us appropriate instructions. In the event that your delivery is stolen from your doorstep or damaged while there, we do not accept liability, and will only offer compensation at our discretion. 

You are responsible for providing us with accurate delivery address details (including house numbers, street names and postcodes) and for making the appropriate arrangements to receive your order on the actual delivery day. In the event that your delivery is stolen from your doorstep or damaged whilst there, Cheshire Prime Meats expressly disclaims all liability that may arise in consequence of the delivery being left unattended, including, without limitation, theft, tampering or contamination, however caused.

In the event that nobody is available to take delivery of your order at either your primary or secondary delivery address or you ask us to leave your goods unattended at a secure place, Cheshire Prime Meats expressly disclaims all liability that may arise in consequence of the delivery being left unattended, including, without limitation, theft, tampering or contamination, however caused.

If your delivery is refused or not accepted at a recipients address, we will not take responsibility for this and will not offer a free replacement box.

If we are unable to deliver to you, or have to deliver late, for reasons beyond our control, for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss that this causes.

You must inspect the Products as soon as possible after delivery and notify us promptly if you find any defects, by calling us, emailing us or writing to us at the telephone number or address shown on our Website. In the event the Products do not meet you expectations or you are in any way dissatisfied, Cheshire Prime Meats may in its absolute discretion offer you a credit note or refund.

8. Availability of the Website

Website services – We cannot guarantee that the Website service will be fault free. If a fault occurs in the service, please report it to us (see the Website for details) and we will endeavour to correct the fault as soon as possible.

Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we can. In the event that our Website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email at [email protected]

9. Cancellation rights

Cheshire Prime Meats may suspend or cancel any accepted order immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

10. Warranties and liabilities

Cheshire Prime Meats tries to ensure that material included on the Website is accurate and correct however responsibility cannot be accepted if it is found not to be so. Without prejudice to your statutory rights Cheshire Prime Meats will correct any inaccuracies and/or errors found and we will not be responsible for any such inaccuracies and/or errors or for the results obtained from the use of such information or for any technical problems you may experience with the Website.

We warrant that the products will be of satisfactory quality and, therefore, if the Products which you purchase from us are faulty or defective you should notify us as soon as possible. We will examine the Products and circumstances. If the Products are accepted as faulty or defective we will replace the faulty or defective Products or refund the price of the faulty or defective Products.

The warranty does not apply to faults or defects which been caused by your mis-use and/or neglect of the Products or by accidents caused while the Products are in your possession.

We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the contract for:

• any losses which are not foreseeable by you and us when the contact for the supply and purchase of the products is formed arising in connection with the supply of Products and related services or their use by you;
• any losses which are not caused by any breach by us; or
• business or trade losses (including, without limitation, loss of profits, loss of goodwill, loss of reputation and loss of business).

Our entire liability in connection with the contract is for the supply and purchase of Products and will not exceed the purchase price of the Products in question.

We shall not be liable for any delay or failure in the performance of our obligations due to events beyond our reasonable control such as but not limited to fire, flood, adverse weather, acts of God, strikes, labour disputes, riots, civil unrest, accident, disruption to energy supplies, equipment or supplier failure, road traffic problems, terrorism or war.

11. Your statutory rights

If you are a consumer (an individual acting outside of the course of your business or trade), there are certain terms implied into your contract with us, which we cannot exclude, or limit (for example, under the Sale of Goods Act 1979 we have to supply goods to you which are fit for their purpose).

It is important for you to know that nothing in these terms affects your statutory rights. If you would like more information on your statutory rights, contact your local Trading Standards Office (www.tradingstandards.gov.uk) or Citizens Advice Bureau (www.citizensadvice.org.uk).

12. Applicable law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England.

The English courts will have non-exclusive jurisdiction over any disputes arising under or in relation to these Terms and Conditions.

13. Miscellaneous

You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from our contractual relationship with you so that no third party may claim any rights under that contractual relationship (but this shall not affect any right or remedy of a third party which exists or is available apart from that Act).

14. Amendments

We may update these Terms and Conditions from time to time by posting the updated Terms and conditions on our Website in place of these.